Author: Neil Rackham
|SPIN Selling (1988) gives us some tips and tricks on how to become an expert salesperson. The author is an expert salesperson having experience of 12 years of guiding the readers about sales through his SPIN strategy.|
In the SPIN Selling Book, the author Neil Rackham teaches the readers about the strategies and methodologies of marketing and sales. The book is written by Neil Rackham who is an expert salesperson and has 12 years of experience. He is also a speaker in the sales and marketing world. He has made 35,000 successful sales calls and has guided the readers about the effective sales calls in his book.
According to the author, a person should know how to convince the customers to buy their product. Most importantly, a salesperson knows how to keep the customer engaged by asking them relevant questions and understanding their needs. The author has also shared the key to becoming an expert salesperson by SPIN methodology and guided us about the traditional pattern of sales calls.
SPIN Selling Book Key Points
Let’s look deeper into what SPIN methodology actually is and how it can increase our sales and help us to become an expert salespeople.
As we know that sales increase when we understand our customers and their needs. So, in order to understand your clients, you need to follow the SPIN method.
SPIN means Situation, Problem, Implication, and Need Pay-off.
First of all, you must first determine the current status of your clients. This category contains only fact-based questions which will be helpful to gather data. But here we need to make sure to not bombard the client with plenty of questions.
The next step is to delve deeper and determine the nature of their issues. Consider what makes it tough for them to use what they currently have. You should also look into why they could be unhappy with it. “Do you have any troubles with the MacBook Pros that you currently use?” might be a good way to know their background and needs. And hence establishing the connection with the client.
Next, with implication questions, it’s time to delve into the ramifications of their concerns. These types of questions should be more sophisticated. You want to ask them questions that will help them understand the gravity of the problem, particularly what will happen if it isn’t remedied quickly.
Last but not least, there are need-payoff questions, which are used to determine the client’s goals for resolving their issues and are important to ask from the clients during investigating stage. This one is simply because you asked the proper questions in the previous steps. If you’ve done your job correctly, they’ll see your solution as the most effective and obvious.
Questions like “How can we improve our product” or “Your feedback is valuable to us”
In this way, you will get to know what complications they are facing and you can help them.
Benefits and features
In order to be good at sales, we need to know that the benefits and features of the product are not the same and there is a difference between them. Benefits provide solutions to explicit demands like Specific customer statements of wants or desires, whereas features provide solutions to implicit needs like Statements by the customer of problems and difficulties.
Incalls that lead to Orders and Advances, the benefits are substantially higher. In contrast, there was no significant difference in the level of Advantages (showing how your product can assist or be used—what many of us have been trained to call “Benefits”) in successful and unsuccessful conversations. Features are basically facts about a product but they are not as convincing as benefits. People are more interested in knowing the benefits of a product and how they can make their life helpful.
Let’s take an example when you are selling your computer and also to better understand the difference between features and benefits;
A new generation Intel Core i9 processor is one of the features of a computer and one of the benefits is that the computer will never crash because of the powerful processor. The majority of buyers are interested in the second I.e benefit but are uninterested in the first.
Practice and patience
Not just in calls but everything requires practice. We can never become an expert at something overnight. It’s impossible. The author is an expert salesperson today because he has 12 years of experience.
According to the author, while learning, you should also keep in mind that quantity is preferable to quality. You’re going to make mistakes, and that’s fine. Don’t worry about getting everything perfect; just try, try, try. If you just practice a lot and don’t worry about making mistakes, you’ll go a long way. There is always room for mistakes because it’s natural. However, learn from your mistakes and be cautious about where you try these new tactics. When you’re first starting out, don’t attempt them on your most important clientele. It’s advisable to start with the smaller, more regular ones because you’ll be less likely to make a mistake.
So, practice makes anyone perfect. Moreover, it’s important to never lose heart and be disappointed. Just know that everybody won’t like you and buy it. Let that sink in!
Who would I recommend SPIN Selling Book to?
SPIN Selling Book is highly recommended to all salespeople and newbies. Moreover, anyone who aspires to be a salesperson and is interested in marketing. The book will give them some tips about sales and marketing.