Legendary Service Summary – September 2022

Author: Ken Blanchard

Short Summary
Legendary Service (1996) provides insights on how to improve communication with customers, build strong relationships, and deliver exceptional service that exceeds their expectations. In today’s competitive business landscape, it is more important than ever for companies to focus on providing outstanding customer service. By following the advice in this book, businesses can give themselves a leg up on the competition and create loyal, satisfied customers.
legendary service
Source: amazon.com

Detailed Summary

When a company’s primary focus is on providing an excellent customer experience, it trickles down to every employee. From the salespeople who are the first point of contact to the support staff who keep things running smoothly, everyone needs to be on board. It’s also important to set the right tone from the top. Leaders need to be passionate about creating a great customer experience and setting an example for others to follow. With a clear vision and commitment from leadership, employees will be more likely to provide Legendary Service themselves.

The book explores how businesses should be structured to deliver world-class customer service. This includes having the right mix of people working in the company, as well as implementing systems and processes that support great service delivery. Legendary Service is a must-read for any business owner or manager who wants to take their customer experience to the next level. It provides practical advice and guidance that can be implemented immediately to improve service quality.

Legendary Service Key Points

By creating a positive relationship with your employees and customers, you’ll create a strong foundation for your business

If you want to create a good relationship with your employees and customers, you need to be able to communicate effectively. You also need to be able to listen to their needs and concerns. By doing this, you will be able to build trust and respect. If you don’t have a good relationship with your employees, they’re not going to be as productive as they could be. And if you don’t have a good relationship with your customers, they’re not going to buy from you.

The most important thing you can do is build strong relationships with both your employees and your customers. Be available to answer questions and address concerns. Most importantly, always be respectful and fair. When you have strong relationships with your employees and customers, your business will thrive. Productivity will increase, sales will go up, and word of mouth will spread about how great your company is to work with. It’s all worth it investment to build strong relationships from the start.

This relationship is built on communication, mutual respect, and a shared commitment to the success of your business. The best way to build this relationship is to create an environment where everyone feels valued and respected. When employees feel like they are part of a team that is working together towards a common goal, they are more likely to be loyal and committed to the success of the business. 

Try to see things from your client’s perspective and work hard to meet their needs

You can’t be a successful freelancer if you don’t understand your clients and their needs. It’s important to put yourself in their shoes so that you can work hard to meet their expectations. If you don’t, they’ll quickly find someone else who will.

Your clients are the reason you have a business, so it’s important to always keep their best interests in mind. Whether you’re providing a product or service, make sure you do everything you can to exceed their expectations. By going the extra mile, you’ll not only build a strong relationship with your clients but also increase the chances of them coming back for more. By empathizing with them and understanding what they’re looking for, you can give them the best possible service. It’s important to be responsive to their inquiries and address any concerns they may have. Be responsive to their inquiries and keep them updated on the status of their project. Make sure you understand what they want and need before beginning work. Pay attention to detail and be open to revision if necessary.

To be a successful freelancer, it is important to always put yourself in your client’s shoes. This means being responsive to their inquiries and keeping them updated on the status of their project. It is also essential that you make sure you understand what they want and need before beginning work. Paying attention to detail and being open to revision if necessary are also key elements of success. Finally, be realistic about what you can achieve and don’t make promises you can’t keep. Your clients will appreciate your honesty and it will help build a foundation of trust.

Make sure you are responsive to your client’s inquiries and concerns

No matter what business you are in, it is important to be responsive and attentive to your customers. This means being available to them when they need you and being able to answer their questions or concerns promptly. It is also important to show that you care about them and their experience with your company. There are many ways to do this, but some simple things include making sure your website is easy to navigate and use, having a friendly and helpful customer service team, and following up with customers after they make a purchase. By showing that you value your customers, you will build loyalty and trust that will keep them coming back for more.

No one likes to feel like they’re being ignored, and when it comes to customer service, responsiveness is key. Whether you’re dealing with a customer issue or simply trying to build rapport, attentiveness goes a long way. Make sure you’re always keeping an eye on your inbox and responding promptly – your customers will thank you for it. This means being available when they need you, whether that’s via phone, email, or social media. It also means being quick to respond to any questions or concerns they may have.

Legendary Service Quotes

“Leadership is not something you do to people, It’s something you do with people” –Ken Blanchard

“Breakfast is the feedback of champions” –Ken Blanchard

Legendary Service Review

In Legendary Service, the author explores how great customer service can set the foundation for a company’s success and how to achieve it. The book provides readers with valuable insights into what it takes to deliver legendary service. It covers important topics such as understanding customer needs, setting expectations, delivering on promises, and creating a culture of service excellence. Recommended.

To whom I would recommend the Legendary Service Summary?

  • Any business student.
  • Anyone who wants to learn how to deliver great customer service.
  • Anyone who wants to improve their customer service skills and create a culture of excellence in their organization.
Legendary Service Summary - September 2022

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