Author: John G. Miller
|QBQ! (2001) teaches you countless principles to become a self-introspective person. It is based on the core idea that self-accountability is the key to a better, healthier, and successful life. John G. Miller is also the founder of QBQ, Inc. where he puts into practice the same lessons of accountability he is sharing with us in this book.|
QBQ is the real tool that can bring improvement and accountability in your life. The QBQ shows that very often the first reactions and questions that come into our mind about different situations are negative. Hence we need to look for better alternatives that can lead to improvement instead of frustration and resentment.
Asking ourselves the right questions allows us to improve. It enables us to introspect the true factors that lead to any situation. Through this book, you realize your power. You are free to make decisions. You are free to react the way you do. So, if you want to become better and take better actions you need to own up to everything. Focusing on actions is what will lead you to this journey.
QBQ Summary Key Points
The Moment of Frustration is an Opportunity
Imagine yourself in the position of a manager in a busy restaurant. It is lunch hour and you see people in need of attention in different sections. It is not your job to assist at every table or take orders. At this moment you might feel frustrated. Questions like: Who is supposed to cover these sections? Where are the waiters? Why aren’t there enough napkins and bread on this table? Why don’t the customers read the menus carefully? May arise in your mind. Now instead of getting frustrated and annoyed, you can look at this as an opportunity.
Turn those questions into these: What can I do to help? How can I take some burden off my team? In this way, you might end up helping your team and learning a thing or two that were not exactly in your job description. Your team also feels motivated and happier seeing you becoming a part of the tedious work they do daily which can result in them appreciating you more as a manager. Focus on what you can do and contribute instead of thinking about them, him or her in your life.
Even in the worse situation ask ‘What’ and ‘How’ not ‘Why’
Why does this keep happening to me? Why did my car break down again? Why do I have to work so many hours? Why isn’t their free food? These are some of the most common and repeated questions you might have asked yourself. If you notice most of the questions that come in our mind start with why. This is because the answer to these questions helps us to put the blame on others for the bad things that happen to us and get rid of the burden of accountability.
Just imagine how better things would be if we all tried to mold and change our own thoughts and actions rather than criticizing and putting blame on others. Asking the right questions will lead to the generation of the right answers and the implementation of the right answers are the right action. These are the actions that eventually make you a better person.
Focus on the Action and not the Sentiment
Whenever something happens, our brain has an initial thought about that. These are the initial sentiments that occur. For example, if you hear you are getting fired you will feel angry, rejected, tense, and sad. These are the sentiments that occur as soon as you hear the news. You are totally allowed to feel them. What you can’t do is sit and cry or go yell at a co-worker. The initial reaction should not define the outcome. Instead of staying in that state, you have to act as a person who is on the journey of becoming better. Ask yourself what you could have done better, what have you learned from your experience in that company, and what should be your next step. What you do about the situation matters way more than what you feel. Your actions are the factor that defines you and your future.
“You may already be familiar with the Serenity Prayer: “God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.” Here’s a QBQ twist for all of us: “God, grant me the serenity to accept the people I cannot change, the courage to change the one I can, and the wisdom to know—it’s me!” –John G. Miller
“We attend too many seminars. We take too many classes. We buy too many books. We play too many audios in our cars. It’s all wasted if we’re unclear on what learning really is: Learning is not attending, listening, or reading. Learning is really about translating knowing what to do into doing what we know. It’s about changing. If we have not changed we have not learned.” –John G. Miller
QBQ Summary Review
The book is a guide that can solve some of the deepest issues you face when you start your journey of personal development. The author through his book tries to teach the importance of taking the power of the situation by asking yourself what you can do. The writing style is simple and the book is short yet effective! The QBQ Summary will provide you with everything you need to know about taking accountability and self-growth briefly.
To Whom I Would Recommend QBQ Summary
- To anyone who is on their journey of personal development but feels hard to take accountability.
- The thirty-year-old manager who spends a lot of time criticizing his team at work.
- And 25-year-old millennials think that the whole world is against them and they cannot do anything.